110,000 per day.
Every day express and Jingdong is for such a magnitude of order water, but also triggered a series of chain reactions. A few days of saliva, the value of 110,000 orders in both parties, and the root is still a face.
The story is also to say from Jingdong to the service of the day delivery. On July 20th, Jingdong said that the platform will suspend the daily express delivery service from July 25, the reason is that the service quality and user satisfaction of the day is the first, and there is some violation of platform rules. When it is mentioned, Xu Jianguo, vice president of express delivery, is still very angry. "Any notice has not, no communication, no notice, turn off the platform of the day."
Xu Jianguo said that after the announcement, the person in charge of the day delivery immediately contacted Jingdong, hoping to communicate, but ate closed door. "Today, many jurisdictions in Beijing will not let the courier of the day delivery will pick up the piece." Xu Jianguo said.
The rules of the intervention every day express are the last phase-out system for Jingdong to logistics. Jingdong public relations say that Jingdong will score all logistics points to Jingdong access according to the distribution aging, user evaluation, delivery service attitude, usage rate, and platform coordination. The timeliness is based on the same city, the province, inter-province three latitude scores, user evaluation and distributor service attitude according to the user feedback and complaint rate points, the usage is scored according to the order, the platform coordination mainly refers to the platform to promote some express service improvements. The level of the courier company is in the process.
"It can only be said to be regrettable." Jingdong said.
Jingdong said in the announcement that Jingdong has always had a strict assessment and score mechanism for cooperative third-party express delivery companies. But mentioned the last elimination system, Xu Jianguo said 5 times "no", said Jingdong has never informed the last phase-out rules in the day of express - the rules of coming out, Xu Jianguo hopes to get a statement.
In this regard, Jingdong has not responded. However, Jingdong's relevant person in charge told Sina Technology. This rule has always existed. Jingdong will choose partners with user satisfaction as the only standard, and will still adhere to the final phase-out principle.
"Return 10,000 steps, even if there is such a rule, every day express is not the place." Xu Jianguo said in the end logistics, during the middle of the day, although there is not enough, not as bad as Jingdong expressed . In the five-year cooperation, Xu Jianguo believes that the communication between the two parties is not equal. "If the consumer and merchants have problems, they will feed back to the platform, but Jingdong has never talked about this with every day."
"Jingdong said that he would have a chance to cooperate again. This is a mandarin, a set of talk. We have undergone Khan praises in 5 years, Jingdong can't unload the kill." Xu Jianguo said.
Xu Jianguo told Sina Technology, before Jingdong shutdown every day, every day, there was about 1 million daily average orders in Jingdong, only 2% of all the traffic of every day. Jingdong closed daily express, the overall order quantity did not decrease. However, the move affects the image of every day. "Since Jingdong issued an announcement, several other e-commerce gave me a call to ask for this, so we have to find a statement in Beijing." Xu Jianguo said.
It is possible to take advantage of Sun Ning, which has been sold 4.25 billion yuan. On the microblogging, Sun Jin's vice president of Suning Holding Group is discourting Jingdong, and Jingdong sent Jingdong logistics spokesperson to call the attack. The two sides confront the three rounds, from "evil" to "glass heart", from "self-ended" to "self-ended", the words are more harmful.
"This is not the dispute of commercial interests." Jingdong person in charge told Sina Technology. Indeed, 110,000 orders even in the hands of Jingdong logistics, it is not worthy of such a big risk - it is not a money, it is a face.
A station letter is upgraded again. Jingdong recommends that the merchants use Jingdong Logistics, SF, Zhongtong, Yunda and Shentong five express, and it is recommended to cooperate with the recommended express delivery at the end of July.
The Yuantong Express in the list responded in Weibo, which opposed all on the platform hegemony forced station team, and clearing the actions. Bai Shi Express, who was blocked with every day, also said that Jingdong did not announce any assessment data, but the "service quality" is the free choice of platform sellers to third-party express service providers with "service quality".
Since then, the incident is no longer a contradiction between the business, but the conflict between the enterprise level. Express companies don't want to post the "service poor" label - this is the basis of the service industry is standing; Jingdong cannot be branded on "hegemony, dictatorship" - this is the bottom line of the platform and supplier cooperation. The upgrade of the smear makes the negative imprints of the two parties, but they all fight "consumers and merchants", and they can't stop at all. Various media platforms have also seen all kinds of interpretation. No matter which team is standing, the other party will be happy.
The face is the face, and finally is just a face.
As for everyone's mouth, consumers and merchants to serve, they are free to have the edge of this dispute.
Cai Ying operates a sporting goods store in Jingdong. He chooses two standards. First, the business ability and service awareness of express delivery suppliers in the area, a boss contracting multiple brands, the courier frequently replaces will affect the feeling; The courier frequency used when the customer returns, which is more convenient for customers. "The option of the courier is in the business." Cai Ying said.
Cai Ying opened the store in Jingdong, Taobao and Tmall. In his view, the relationship between platform and logistics itself is very subtle, including competition and cooperation among enterprises, "The day with rookie, Didn't open Jingdong's port. "Cai Ying said.
After July 24, Li Na received the daily express from Jingdong. Since the two months of moving it so far, he has received six packages from different express delivery inside and outside the list of Jingdong recommendations, but it is difficult to recall. "If you don't ask, I don't pay attention to which home of sending express delivery." Li Tur said that this dispute has an impact on himself.
According to the open letter, whether it is a platform or a courier company, the ultimate goal is a better service user, but he does not hesitate to speculate on the other party, plus the outside of the outside, so that this dispute has become more intense. Zhou Jianguo said, "I still hope that everyone can win, Jingdong is also good, and our end enterprises will develop together." Jingdong also said, "We support major express delivery companies to continuously improve the logistics service level, create the most Good experience. "
If you have any words, you can't say it well. Which is more important?
Original link: https://www.eeboard.com/news/tiantian/
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